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Get more from your E-Commerce Order Manager than just one "option".
Do you really support over 150 shippers?
Yes! Each of our four integrations offer various options, so we encourage you to look closely at what each provides. The pricing on all our integrations is essentially the same, but each offers additional features such as number of carriers, discounted pricing, stamps.com integration, etc. Please note that not all options offered (beyond rates and those specifically listed here are presently offered on Orange Manager. However, should you require a specific option, please don't hesitate to contact us. If they offer it, we can bring it in!)
What Label Providers do you offer and how do they differ?
Easypost (www.easypost.com ↗) offers: no monthly fee, shipping cost +3 cents per package, Commercla Plus USPS rates, Media Mail, and 96+ shippers.
Postmen (www.postmen.com ↗) offers: low monthly fee (free version available) + shipping cost, Commercial Plus USPS rates, 44+ shippers.
Shippo (www.goshippo.com ↗) offers: no monthly fee, shipping cost +5 cents per label, discounted USPS rates, 50+ shippers.
ShipEngine (www.shipengine.com ↗) offers: no monthly fee, free stamps.com account, cost +5 cents per label, 20+ shippers (coming soon).
It has been our experience that all the providers - except Shippo - require you to load their account with funds from a credit card prior to creating live labels. Costs are then deducted from this balance. Shippo groups charges together on a daily basis and then issues a single charge to your card on file.
How do I set up a Label Provider with Orange Manager
You will need an account at any of your desired Label Providers (follow the link above, or from within Orange Manager). You will also need an account with Orange Manager. After that all you need is an "API Key"....
After creating your Orange Manager account, you'll head over to the "Fulfillment Centers" page. There you will find an option for setting up a warehouse (up to 3 "local" warehouses). Along with this, you'll make a connection to your desired provider (one per "warehouse"). The directions are laid out, and pretty straight forward (although we are here if you need help). This system is designed to offer you different locations (each with its own shipper), however you can set up each provider as a warehouse and easily compare rates (free) for any order.
Can I get a refund of any mis-printed labels?
First, if the label is correct, but misprinted, you can locate the order via the search function and click the providers icon next to the tracking number (which shows below the notes area). This will open a new browser tab and you can reprint the label.
Should you desire an actual refund of an unused label, you can request one from your Label Providers web site by accessing your account and viewing your orders. Different providers have differing requirements, so to make it easy to use a less often used function we don't have a direct connection for label refunds at this time. Note that FedEx and UPS only charge if a label is actually scanned, so refunds on these are not required.
Can I get a manifest?
Manifests are not presently supported, however should you require this functionality, please contact us.
Do you know what shippers are actually supported for Rates & Labels?
It is near impossible to list all the possible carriers, and what each supports. Your best bet is to visit each providers carrier page, and then review the details to see if it meets your needs. Some providers will handle just tracking, while another just labels, and another all of the above.
We have compilied the following list of label/postage for each shipper, but we do encourage you to verify at their site, as things can change.
What makes Orange Manager better/different than the system I am already using?
Are you aware of any other order management system that offers two, let alone four ways to generate labels? Are there any other systems that let you check rates across multiple shippers and multiple warehouse locations? Orange Manager is to shipping what mutlple pieces of machinery are to an Orange Grove. We don't just simplify the picking of the fruit, we make the whle process easier.
Why is it called "Orange Manager?
Our co-founder hates fruit, but loves Orange Marmalade. While creating this thing he came to realize that his whole motivation was to take a system (dealing with E-commerce orders) he and others hated and make it tasty. At the same time, he realized that the reason most of those other system taste like crap - is because they were created to manage stuff (apples) but not E-Commerce stuff (oranges). One day he remembered that old saying.. "Its like comparing apples to oranges". Yea - they are both fruit, but Oranges come from the internet, and apples don't! We know its kinda cheesy, but you get the idea. You need a sytem to deal with sales that come from the internet. You need Orange Manager.